| WHY DO YOU NOT SHIP THE MSO ALONG WITH MY VEHICLE? |
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ANYONE WHO HAS ACCESS TO A MOTOR VEHICLE AND A COPY OF THE MSO CAN LEGALLY TITLE AND REGISTER THAT VEHICLE UNDER THEIR NAME. SINCE ALL ORDERS ALL SHIPPED VIA THIRD PARTY, AND, UNFORTUNATELY, WE HAVE EXPERIENCED LOST SHIPMENTS IN THE PAST, WE CHOOSE TO SEND YOUR MSO VIA MAIL AFTER YOU RECEIVE YOUR VEHICLE WITHOUT ANY DELAY.
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| HOW CAN I REGISTER MY VEHICLE?
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IF YOU WISH TO REGISTER YOUR VEHICLE, PLEASE REQUEST YOUR MANUFACTURE'S STATEMENT OF ORIGIN (AKA MSO / CERTIFICATE OF ORIGIN), FROM OUR WEBSITE: WWW.VBIKE.US (VIA E-MAIL). WE WILL PROCESS YOUR REQUEST IMMEDIATELY.
MANUFACTURE STATEMENT OF ORIGIN (MSO) REQUEST GENERALLY REQUIRES 5-7 DAYS TO PROCESS. EACH MSO CERTIFICATE WILL BE ACCOMPANIED BY A BILL OF SALE AND INVOICE FOR REGISTRATION PURPOSES. IF YOUR STATE REQUIRES YOUR MSO TO BE NOTARIZED, PLEASE INDICATE ON YOUR REQUEST.
NOT ALL VEHICLES ON OUR WEBSITE ARE STREET LEGAL OR REGISTERABLE IN ALL 50 STATES. EACH STATE IS DIFFERENT AND HAVE DIFFERENT REGISTRATION REQUIREMENTS. BE SURE TO CHECK YOU LOCAL DMV FOR REGISTRATION REQUIREMENTS PRIOR TO PURCHASE. |
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| WHAT DO I DO IF MY ORDER IS LOST OR DAMAGED?
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UNFORTUNATELY, LOST PACKAGES AND MINOR SHIPPING DAMAGES MAY OCCUR AT TIME. WE STRONGLY ENCOURAGE ALL CUSTOMERS TO INSURE YOUR INVESTMENT TO GUARD AGAINST LOST OR DAMAGES DURING SHIPPING. ORDER THAT ARE NOT INSURED WILL NOT BE ELIGIBLE FOR LOST OR DAMAGED CLAIMS.
1. INSPECT YOUR WHOLE VEHICLE BEFORE SIGNING THE DELIVERY RECEIPT. IN CASE OF ANY DAMAGES PRESENCE, YOU MUST NOTE THE DAMAGES ON THE DELIVERY RECEIPT AND HAVE THE DRIVER SIGN IN ACKNOWLEDGEMENT. FAILING TO DO SO WILL VOID THE CLAIM.
2. ALL NOTED DAMAGES MUST BE REPORTED TO TRUCKING COMPANY.
3. PLEASE SAVE ORIGINAL PACKING MATERIAL FOR INVESTIGATION BY THE SHIPPING COMPANY. PLEASE TAKE PICTURES OF THE DAMAGED BOXES AND VEHICLE AND SEND THE PICTURES TO YOUR TRUCKING COMPANY (IF NECESSARY) WITHIN 3 DAYS OF DELIVERY.
**ALL ITEMS SHIPPED OUT FROM VBIKE.US ARE ALREADY INSURED. PLEASE TAKE UP YOUR CLAIM WITH THE TRUCKING COMPANY.
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| WILL I RECEIVE A CONFIRMATION ONCE MY ORDER SHIPS? |
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YES, WE WILL E-MAIL YOU YOUR FREIGHT COMPANY'S INFORMATION ALONG WITH YOUR TRACKING NUMBER ONCE YOUR ORDER SHIPS, SO YOU CAN TRACK YOUR ORDER AND DELIVERY. WE REQUIRE 3-5 BUSINESS DAYS TO PROCESS YOUR ORDER BEFORE WE FORWARD YOU YOUR TRACKING NUMBER. ONCE YOU RECEIVE YOUR TRACKING NUMBER, PLEASE CONTACT YOUR SHIPPING COMPANY TO SCHEDULE YOUR DELIVERY.
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| IF I PLACE AN ORDER TODAY, HOW LONG WILL DELIVERY TAKE? |
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ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 3-5 BUSINESS DAYS FROM YOUR DATE OF PURCHASE. HOWEVER, WE GENERALLY SHIP YOUR ORDER THE SAME DAY IF PAYMENT IS RECEIVED BEFORE 4:00 PM CENTRAL STANDARD TIME. TRANSIT TIMES TAKES APPROXIMATELY BETWEEN 2 TO 7 DAYS FOR DELIVERY DEPENDING ON HOW FAR YOUR DELIVERY ADDRESS IS FROM OKLAHOMA. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS. ANY ORDERS PLACED ON SATURDAY OR SUNDAY WILL BE PROCESSED THE NEXT BUSINESS DAY. DURING HOLIDAY SEASONS, PROCESS PERIOD MAY EXTEND, BUT NOT LIMITED, TO 3-5 BUSINESS DAYS. TRANSIT TIME DURING HOLIDAY SEASONS MAY EXTEND, BUT NOT LIMITED, TO 5-12 BUSINESS DAYS.
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| IS VBIKE.US WEBSITE SECURE? WHAT KIND OF SECURITY IS USED?
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WHEN YOU ARE PLACING AN ORDER ON THE INTERNET, SECURITY IS A NUMBER ONE PRIORITY. ALL ONLINE TRANSACTIONS ARE SENT THROUGH OUT SECURE SERVER, AND ENCRYPTED WITH 128-BIT TECHNOLOGY. ONCE THE INFORMATION IS RECEIVED THROUGH THE INTERNET, TRUSTED AUTHORIZED EMPLOYEES WILL PROCESS YOUR PAYMENT, AND MAKE SURE THAT YOUR INFORMATION IS HANDLED WITH THE HIGHEST LEVEL OF SECURITY.
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| WHY DO YOU ONLY SHIP TO BILLING ADDRESS IF PAID WITH CREDIT CARD? |
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IN ORDER TO PROTECT OUR CUSTOMERS AND GUARD AGAINST CREDIT CARD FRAUD, WE ONLY SHIP TO THE BILING ADDRESS ON YOUR CREDIT CARD. IF YOU MUST HAVE YOUR ORDER SHIPPED TO ANY ADDRESS OTHER THAN THE BILLING ADDRESS ON YOUR CREDIT CARD, YOU MAY SUBMIT YOUR PAYMENT BY MONEY ORDER / CASHIER'S CHECK OR BANK WIRE ONLY. |
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| WHAT METHOD OF PAYMENT DO YOU ACCEPT? |
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VISA
MASTERCARD
MONEY ORDER
CASHIER'S CHECK
BANK WIRE |
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| HOW DO I START MY MOPED SCOOTER?
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STEP 1: PLACE SCOOTER ON PARKING STAND (STAND IS LOCATED TOWARDS THE REAR OF SCOOTER NEXT TO KICK STARTER).
STEP 2: PUT KEY INTO IGNITION AND TURN IT TO THE (ON) POSITION.
*NOTE: MAKE SURE KILL SWITCH IS IN THE (ON) POSITION.
STEP 3: PUT UNLEADED GAS INTO SCOOTER (PREMIUM GAS RECOMMENDED).
*NOTE: MAKE SURE YOU HAVE THE FUEL LINE CONNECTED TO THE CARBURETOR. IT IS LOCATED ON THE LEFT SIDE OF THE BIKE
UNDERNEATH THE SEAT THE SEAT; THERE IS A COMPARTMENT THAT EXPOSES THE CARB, AND WHAT YOU ARE LOOKING FOR WILL EITHER BE A BRASS NUB 3/4 OF AN INCH LONG OR A HOLLOW NUB. YOU MAY NOT SEE IT, HOWEVER, YOU SHOULD BE ABLE TO FEEL IT IF YOU ARE STANDING ON THE LEFT SIDE OF THE BIKE.
STEP 4: KICK START SCOOTER 6-7 TIMES TO BUILD COMPRESSION. *NOTE DO NOT PULL ON THROTTLE, OR IT WILL FLOOD THE CARBURETOR.
STEP 5: NOW USE THE ELECTRIC START (HOLD IN REAR LEFT BRAKE LEVER AND PRESS BUTTON ON RIGHT THAT LOOKS LIKE LIGHTING BOLT). HOLD FOR 3-4 SECONDS.
*NOTE DO NOT HOLD IT LONGER THAN 5 SECONDS AT A TIME, OR YOU WILL BURN THE STARTER.
STEP 6: REPEAT SEQUANCE 6-7 TIMES.
STEP 7: ONCE STARTED, ADJUST IDLE SPEED IF NEEDED.
*NOTE: TO ADJUST IDLE, LIFT UP SEAT AND, IN ENGINE COMPARTMENT ON THE TOP TOWARDS RHE FARTHEST SIDE OF THE CARBURETOR, IS A GOLD PHILLIP SCREW ATTACHED ONTO A SPRING. TURN CLOCKWISE UNTIL IT IS SET TO YOUR PREFERENCE. |
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| WHERE CAN I OBTAIN REPLACEMENT PARTS IF NEEDED?
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WE STOCK PARTS FOR EVERY ITEM WE SELL IN OUR WAREHOUSE, NOT ALL PARTS GUARANTEED TO BE IN STOCK. PART(S) CAN ALSO BE ORDERED DIRECTLY FROM MANUFACTURE AT ANY TIME. PART (S) UNDER WARRANTY ARE ON AN EXCHANGE BASIS. ONCE WE RECEIVED YOUR DEFECTIVE PART (S), WE WILL SHIP YOU YOUR WARRANTY REPLACEMENT PART (S) FREE OF CHARGE. CERTAIN ITEMS CARRY WARRANTY LABOR. PLEASE SEE ITEM DESCRIPTION FOR DETAILS. PART (S) DELIVERY MAY TAKE, BUT LIMITED FROM 4-6 WEEKS. MOST MECHANICAL PART (S) ARE UNIVERSAL AND CAN BE FOUND AT MOST LOCAL RETAIL MOTORCYCLE AND BIKE SHOPS AT REASONABLE PRICES.
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| HOW MUCH ASSEMBLY IS REQUIRED? |
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MOST VEHICLES ARE 85% - 95% ASSEMBLED. WE RECOMMEND A CERTIFIED TECHNICAL ASSIST YOU WITH YOUR ASSEMBLY. HOWEVER, ASSEMBLIES ARE GENERALLY QUICK AND EASY AND CAN BE PERFORMED BY THE AVERAGE CONSUMER. NO MECHANICAL ASSEMBLIES REQUIRED. |
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| ARE THESE VEHICLES LEGAL IN MY STATE? |
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VEHICLES SOLD ON THIS SITE ARE LEGAL IN MOST STATES. SINCE EACH STATE HAVE DIFFERENT STATE LAWS AND REQUIREMENT, WE DO NOT GUARANTEE ALL SCOOTER AND VEHICLES SOLD ON OUR WEBSITE TO BE STREET LEGAL OR REGISTERABLE. PLEASE CHECK WITH YOUR LOCAL DMV FOR STATE SPECIFIC REQUIREMENTS SUCH AS REGISTRATION, AGE REQUIREMENTS AND HELMET LAWS PRIOR TO ANY PURCHASE. ALL SALES ARE FINAL AND NON-REFUNDABLE. |
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| CAN I MAKE MY VEHICLE FASTER? |
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ALL ATVs, DIRT BIKES, GO KARTS, SANDRAILS, DUNE BUGGYS, MINI CHOPPERS, MOPEDS, SCOOTERS, POCKET BIKES, AND MOTOCYCLES CAN BE MADE TO GO FASTER BY IMPROVING FUEL, AIR AND EXHAUST FLOW. IT SHOULD ALSO BE NOTED HERE THAT TYPICALLY PERFORMANCE KITS VOID MANUFACTURER WARRANTIES. THEY OFTEN ALSO MAKE RELIABLE ENGINES LESS TRUSTWORTHY, USUALLY IN PROPORTION TO THE EXTREMENESS OF THE MODIFICATION. |
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